Hostel Manager • Multi-cuisine Cook • German Baker | Jobs at ITH – Apply Now
Jobs at ITH
Work better, live better
About Us
ITH is an award-winning international lifestyle brand and has been in the business of offering fresh and socially engaging accommodation and hospitality venues. Jobs at ITH are more than work – they’re a way of living! We are known for our premium amenities and top-notch service standards. Our customer base is diverse and international, and so is our team.
Our vision is to become India’s leading experience and design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all the while providing affordable and safe accommodation in popular Indian cities.
Our food service embodies our international position. This is where you fit in.
ITH is a completely Vegetarian & Vegan brand.
So far we have been offering our F&B service to our in-house guests only. Now we are expanding operations under the brand name Dhyān Bistro in order to extend our delicious recipes and top-class service to local customers by offering an ‘exclusive dine-in service’ as well as deliveries through Zomato and Swiggy.
About You
BEING YOURSELF is the key to bringing the ITH story and brand to life. We need a passionate and confident people person to join our team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of one of India’s first, ground breaking, hostel brand. Join ITH, be yourself.
Hostel Jobs at ITH
Guest Experience Manager (m/f)
Your Role
The hostel by ITH in Varanasi is a premium property made with a lot of love. We have created a beautiful and lively space for our guests and staff to enjoy alike.
Offering our guests nothing less than the best of Hostelling experiences will be your motto. As a Guest Experience Manager you will dynamically blend the duties of a hostel manager, front office, housekeeping, restaurant and concierge services. You will be the go-to person in our guest’s journey from before they arrive at the hostel, during their stay and even after. The thought of serving our guests with passion, dedication and respect strike home to your heart.
Managing reservations, attending to guest requests, solving problems (that may arise) with grace, keeping the hostel facilities hygienic and in top-notch condition will be among the majority of your responsibilities.
You will welcome our guests with a smile and we will treat you like a member of our family.
You Must
- Be the life of the party
- Always love our guests
- Be really-really organised and an excellent communicator!
- Keep cool and be polite to everyone when the pressure hits
- Enjoy a super-fast pace
- Understand this is a business, be passionate about maximising revenue
- Be creative, innovative and digitally smart
- Be yourself
You Will
- Report to the Owner/Director
- Be a team player that gets ITH and wants to be himself/herself
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique ITH experience
- Know your guests and have a passion for independent travel and the road less travelled
- Monitor our social spaces, lighting, sound, and temperature, to make sure they embody the ITH brand and culture AT ALL TIMES
- Monitor housekeeping, i.e. ensure cleanliness of the entire property, especially guest rooms; make sure that bedsheets are changed after each guest visit, etc.
- Know our food & drinks menu and help with food orders & service
- Know your city, its cafés, bars and restaurants, its art, its music
- Demonstrate a passion for delivering outstanding customer service
- OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Be Responsible for all payment handling whilst you are on duty
- Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency
You Are
- Experienced within a front office hospitality environment or customer services in a different environment
- Passionate for the hospitality and the youth travel market
- Fluent in English with knowledge of an additional language being desirable
- Experienced working with or willing to learn our PMS/CM (eZee)
- Flexible with regards to shift timings
This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
Job Summary
• Location: International Travellers’ Hostel, Varanasi, India
• Position: Guest Experience Manager
• Job-type: Full-time
• Start date: Immediate
• Must-have: English and Hindi language skills
• Desirable: Knowledge of foreign languages, especially European
F&B Jobs at ITH
Multi-cuisine Cook (m/f)
Your Role
Our menu is multi-cuisine, mainly including Indian dishes, Indo-Chinese, Italian, German, Mexican and other popular dishes like Burgers and Momos. Most of the items will be made with our own proprietary recipes (we will teach you how to) that are loved by our guests.
Your role will be that of an Executive Chef who owns responsibilities and delivers. You will work independently in the kitchen and ensure smooth operations.
Your responsibilities will range from stock management to food prep to beautifully garnished food ready-to-serve. You will prep & cook delicious food, in a hygienic manner, mainly utilising our specialised recipes. Nevertheless, you will have the freedom to insert a hint of your own signature to some of the dishes.
You may also be required to prepare drinks (mocktails, shakes, etc.) from time-to-time.
You Must
- Be the life of the kitchen
- Always love our guests
- Be really-really organised and an excellent communicator!
- Keep cool and be polite to everyone when the pressure hits
- Enjoy a super-fast pace
- Be creative, innovative and trendy with food
- Be yourself
You Will
- Report to the Hostel Manager
- Be a team player that understands our core values
- Take ownership of the kitchen operations to ensure that you continuously raise the bar and create a truly unique ITH experience
- Know your recipes and have a passion for cooking delicious vegetarian/vegan dishes
- Learn and excel at what you don’t know to constantly evolve our F&B menu
- Keep stock of the kitchen supplies and ensure restocking in good time
- Monitor the kitchen and ensure its cleanliness and orderliness
- Know our food & drinks menu so you can prep-cook-serve at speed
- Know the current trends in the food industry
- Be the master of garnishing
- Demonstrate a passion for delivering outstanding food service
- OWN GUEST COMPLAINTS AND RESOLVE THEM WITH GRACE
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Deliver a remarkably high-quality and consistent performance
You Are
- Experienced within a professional kitchen environment
- Passionate for the vegetarian/vegan food industry
- Flexible with regards to shift timings
- Available to start immediately
This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
Job Summary
• Location: International Travellers’ Hostel, Varanasi, India
• Restaurant: Dhyān Bistro
• Position: Multi-cuisine Cook (m/f)
• Job-type: Full-time
• Start date: Immediate
• Good-to-have: English language skills
Please call us to apply for the above jobs or fill out the application form below.
Resident Staff
We offer homely accommodation plus meals for out-of-station candidates who wish to live and work in Varanasi. You can expect the following FREE benefits:
- Shared Accommodation*
- Home-cooked Meals
- Fast Wi-Fi Access
- Unlimited Drinking Water
*Free accommodation available to full-time employees only. As a resident staff your arrangements pertaining to the job role will change. Contact us for details.
Highlights
What makes working at ITH special
Homely Atmosphere
When you live and work at ITH you become a part of our family making you feel just like at home.
Healthy Food
Resident candidates will benefit from access to healthy homemade food and purified drinking water.
Flexible Timing
We offer flexible working hours so you don't feel stuck like in a 9-to-5 grind that you once so dreaded.
Global Horizon
Working at ITH means meeting with folks from across the world regularly effectively giving you a global exposure.
Submit Your Job Application
Work Exchange Opportunities
We also offer short-term Work Exchange opportunities. Visit our Work Exchange page for details.
